Welcome to Family Tools Store’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always ready to help.

Product Information

What types of power tools do you offer?
We specialize in 20V Max Lithium-Ion Cordless Power Tool Series, providing reliable and efficient tools for both professionals and DIY enthusiasts. Our collection also includes accessories, car care products, drill presses, and generators – all selected for their performance and durability.
Are your tools suitable for professional use?
Absolutely! Our 20V Max Lithium-Ion Cordless Power Tool Series is designed to meet the demands of professional contractors who need reliable performance on tight deadlines. Many professionals trust our tools for their daily work requirements.
Do you offer tool accessories and replacement parts?
Yes, we carry a wide range of accessories specifically designed to complement our power tool series. From drill bits to batteries and chargers, we have everything you need to keep your tools performing at their best.

Shipping & Delivery

What shipping options do you offer?
We provide two main shipping options:
Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch with tracking
Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 days after dispatch
How long does order processing take?
We process orders quickly – typically within 1-2 business days. Once dispatched, you’ll receive a confirmation email with tracking information so you can follow your tools’ journey to your workshop, job site, or garage.
Do you ship internationally?
We ship worldwide to help builders and craftspeople everywhere, though we’re currently unable to deliver to Asia and select remote areas. If you have questions about delivery to your specific location, please contact our customer service team.
Why do you use specific carriers like DHL, FedEx, and EMS?
Just as we carefully select every tool for reliability and performance, we’ve chosen our shipping partners with the same attention to quality. These carriers are recognized leaders in package delivery, ensuring your tools arrive in perfect condition, ready to power your projects.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. Your satisfaction is important to us, and we want to ensure you’re completely happy with your purchase from Family Tools Store.
What if my tool arrives damaged?
We’re committed to ensuring your tools arrive in perfect condition. If you receive a damaged item, please contact us immediately at [email protected] and we’ll quickly resolve the issue.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the utmost care and security.

Customer Service

How can I contact customer service?
Our customer service team is here to help with any questions or concerns. You can reach us at [email protected]. We typically respond within 24 hours during business days.
What are your customer service values?
At Family Tools Store, we understand that when you order tools, you’re not just buying products – you’re investing in your next project. We’re committed to providing the same reliability in our customer service as we do in our tools and delivery.
Still have questions?
Contact our friendly customer service team at [email protected]
Family Tools Store | 32 Royal Dr, Louisville, US 40214

Thank you for choosing Family Tools Store – where we deliver not just tools, but the confidence to build, create, and repair with precision.