Shipping Information
Order Processing
At Family Tools Store, we process all orders within 1-2 business days of receiving your payment confirmation. Our team works with the same efficiency and precision that professionals expect from our 20V Max Lithium-Ion Cordless Power Tool Series.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
| Shipping Method | Carrier | Cost | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Faster delivery for time-sensitive projects |
| Free Shipping | EMS | Free on orders over $50 | 15-25 business days after shipment | Budget-friendly option for non-urgent needs |
Note: We ship globally, with the exception of some Asian countries and remote regions. Delivery times may vary based on your location and customs processing.
Returns & Exchanges Policy
We stand behind the quality of our products with the same confidence that professionals and DIY enthusiasts place in our tools. If you’re not completely satisfied with your purchase, we’re here to help.
Key Policy Details
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all accessories
- Return Shipping: Customer responsibility (except for defective items)
- Refund Processing: 5-7 business days after we receive your return
Return & Exchange Process
Before initiating a return, please ensure:
- You’re within the 15-day return window from your delivery date
- The item is in its original condition – unused, with all original packaging and accessories
- You have your original order confirmation or receipt
Contact our customer service team at [email protected] with the following information:
- Your order number
- Product name and reason for return
- Whether you prefer an exchange or refund
Our team will review your request within 1-2 business days and email you a Return Authorization Number along with shipping instructions.
Package the item securely in its original packaging, include all accessories and documentation, and ship to:
Family Tools Store – Returns
32 Royal Dr
Louisville, US 40214
ATTN: [Your Return Authorization Number]
We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.
Once we receive and inspect your return, we’ll process your request:
- Refunds: Processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Exchanges: Shipped via your preferred method (Standard or Free Shipping) within 1-2 business days
Non-Returnable Items
For safety and hygiene reasons, the following products cannot be returned unless defective:
- Car Care products that have been opened or used
- Accessories with broken seals or signs of use
- Any product missing its original packaging or documentation
- Items purchased from regions outside our standard service areas
Defective Products
If you receive a defective product, please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement, honoring our commitment to the durability and performance standards of our power tool series.
Need Assistance?
Our customer service team is here to help with any shipping, return, or exchange inquiries.
Email: [email protected]
Address: 32 Royal Dr, Louisville, US 40214
We typically respond within 1-2 business days, reflecting the same efficiency we build into our power tools.
This policy is subject to change. Please check our website for the most current version.