Term and Conditions

Welcome to Family Tools Store! By accessing our website at drillpressstore.com and making a purchase, you agree to these Terms and Conditions. We are committed to providing a seamless experience for professionals and DIY enthusiasts who rely on our high-quality power tools and accessories. Please read this document carefully to understand your rights and responsibilities.

1. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when placing orders or contacting customer service.
• Use the website in compliance with all applicable laws and refrain from any fraudulent or harmful activities.
• Respect our intellectual property and not copy or distribute content without permission.
• Ensure that you are of legal age to enter into binding contracts in your jurisdiction.

Failure to adhere to these obligations may result in the termination of your access or orders.

2. Product and Service Description

Family Tools Store specializes in durable and efficient tools, including our flagship 20V Max Lithium-Ion Cordless Power Tool Series, accessories, car care products, drill presses, and generators. Our products are designed for professional and DIY use, emphasizing performance and reliability. Key features include:

• High-performance lithium-ion batteries for extended use.
• Precision engineering suitable for various projects.
• Global availability, excluding some Asian countries and remote regions due to shipping constraints.

We strive to provide clear product descriptions and images, but minor variations may occur. If you have questions, contact us at [email protected].

3. Order and Payment Terms

When you place an order, you agree to the following:

• Order Processing: Orders are processed within 1-2 business days after payment confirmation. You will receive an email confirmation with details.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure, and payments are processed upon order submission.
• Shipping:
  • Standard Shipping: Via DHL or FedEx at $12.95, delivered in 10-15 business days after shipment.
  • Free Shipping: Via EMS for orders over $50, delivered in 15-25 business days after shipment.
  Delivery times may vary based on location and customs. We ship globally, except to restricted areas.
• Cancellations: Orders can be cancelled within 24 hours of placement by contacting customer service. After processing, cancellations may not be possible.

4. Returns, Refunds, and Exchanges

We stand behind our products with a fair return policy:

• Return Window: 15 days from the delivery date.
• Conditions: Items must be unused, in original packaging with all accessories. Return shipping is the customer’s responsibility, unless the item is defective.
• Process:
  1. Review eligibility and contact us at [email protected] with your order number and reason.
  2. We will provide a Return Authorization Number and instructions within 1-2 business days.
  3. Ship the item to: Family Tools Store – Returns, 32 Royal Dr, Louisville, US 40214, including the authorization number.
  4. Refunds are processed to the original payment method within 5-7 business days after inspection. Exchanges are shipped within 1-2 business days.
• Non-Returnable Items: For safety, opened car care products, accessories with broken seals, or items missing packaging cannot be returned unless defective.

If you receive a defective product, we will arrange a prepaid return and expedite a replacement.

5. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Family Tools Store and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our written permission. Unauthorized use may result in legal action.

6. Limitation of Liability

Family Tools Store is dedicated to quality and safety, but our liability is limited as follows:

• We are not liable for indirect damages, such as lost profits, arising from product use or website access.
• Our total liability for any claim related to your purchase shall not exceed the product’s purchase price.
• We are not responsible for delays due to customs, natural events, or other factors beyond our control.

This limitation applies to the fullest extent permitted by law in the United States and other jurisdictions.

7. General Provisions

By using our website, you agree that:

• These Terms and Conditions are governed by the laws of the United States, with disputes resolved in courts in Louisville, Kentucky.
• We may update these terms periodically; the latest version will be posted on our website.
• If any provision is deemed invalid, the remainder remains enforceable.

Contact Us

If you have questions about these Terms and Conditions, reach out to us:

• Email: [email protected]
• Address: 32 Royal Dr, Louisville, US 40214

We aim to respond within 1-2 business days, reflecting the efficiency built into our tools. Thank you for choosing Family Tools Store—where professionalism meets reliability.